We are currently seeking a Helpdesk Associate - troubleshooting to join our team in Coimbatore.
Responsibilities
- Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
- Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Requirements
- Shift: Rotational shift.
- Qualification: Graduate with minimum 6 months+ experience in a technical support role.
- Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
- Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skill.
📌 Helpdesk Associate (Coimbatore)
🏢 NTT DATA Business Solutions
📍 Coimbatore
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