Role- Collections Specialist
Location- Gurugram
We are hiring
Collections Specialists
for our US-based
First-Party Collections / Customer Care
team in Gurgaon. This is a customer-focused collections role, where you will assist US customers with overdue accounts, billing concerns, account history, and suitable repayment solutions.

The role focuses on
empathetic communication and customer resolution
, rather than aggressive or hard collections.

Key Responsibilities
- Handle inbound and outbound calls with US-based customers regarding overdue accounts.
- Discuss outstanding balances professionally and help customers understand their account history.
- Identify and resolve billing disputes, payment issues, and account discrepancies.
- Review customer account statements, payment history, and ledger details.
- Negotiate and establish realistic payment arrangements based on customer circumstances.
- Document call outcomes, payment commitments, disputes, and account updates accurately in the CRM system.
- Follow up on promised payments and maintain accurate account records.




- Maintain a high level of customer service, empathy, and professionalism during difficult conversations.
- Follow company policies, compliance guidelines, quality standards, and collection procedures.

Required Skills & Qualifications
- Experience in First-Party Collections, US Collections, International Voice Process, or US Customer Support.
- Robust verbal and written English communication skills B2 level or above.
- Comfortable handling inbound and outbound international calls.
- Good understanding of billing, payments, account statements, outstanding balances, and payment arrangements.
- Strong negotiation, conflict-resolution, and problem-solving skills.
- High emotional intelligence (EQ) and ability to handle sensitive customer conversations.
- Strong attention to detail while reviewing account ledgers and transaction history.
- Good knowledge of CRM systems and call documentation.
- Willingness

📌 Collection specialist (Gurugram)
🏢 PineQ Lab Technology
📍 Gurugram