Job Summary

The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Responsibilities
- Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team,
- Should have robust hands on experience in Cisco SDWAN solutions and experience in Cisco ACI.
- Responsible for all incident management issues.



Should ensure all incidents are addressed strictly as per the banks incident management policy and all necessary steps related to the incident resolution are in place.
- Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc.,
- Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy.
- Able to assess the network infrastructure of all critical locations of the bank (DC, DR HO) and suggest feedback for its continuous improvement.
- Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time.

Knowledge and Attributes
- Excellent organizational and team management skills.
- Excellent communication skills both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
- Advanced understanding of budgets and cost management.
- Excel

📌 Network Architecture Specialist (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru