Job Role: Customer Support Manager

Job Description
- Manage and supervise a customer support team of 4 members.
- Handle customer interactions through calls, chats, and field visits.
- Conduct and support on-field training for team members.
- Understand customer concerns and provide appropriate solutions.
- Maintain professionalism, patience, and empathy while handling customers.
- Record and track customer issues using basic software and support tools.
- Monitor customer complaints and ensure timely resolution.
- Escalate complex or unresolved issues to the relevant department.
- Coordinate with internal teams to ensure a smooth customer support experience.
- Monitor team performance and provide guidance wherever required.

Requirements
- Good communication skills in English, Telugu, and Hindi.
- Positive typing and customer-handling skills.
- Familiarity with MS Excel, Odoo, ticketing systems, and common software/tools.
- Prior experience in customer support is preferred but not mandatory.
- Ability to manage a small support team effectively.
- Good problem-solving and interpersonal skills.
- Must have a personal laptop.

📌 Customer Support Manager (Hyderabad)
🏢 JobTrade
📍 Hyderabad