About Plum

Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for contemporary organizations.

Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.

About Job

Insurer Liaison Manager – Claims Resolution
is a dedicated, on-ground role responsible for resolving complex and long-pending health insurance claims that cannot be closed through regular remote coordination with insurers.

The role is based full-time at the insurer's claims processing office and is specifically focused on claims that have breached TAT, remain unresolved beyond SLA, are stuck as escalations, or involve unique, grey-area,



or high-level cashless cases. The Insurer Liaison Manager works directly with the insurer's processing and decision-making teams to drive these cases to closure.

The role requires strong knowledge of health insurance policy terms, conditions and medical terminology, along with a customer-first mindset. The role holder will be expected to deep-dive into complex claim scenarios, interpret policy and medical information accurately, and bring multiple stakeholders—including insurers, Plum Operations, clients/HR teams and hospitals—onto the same page to arrive at a fair, swift and well-reasoned resolution.

Role Responsibilities

1. Manage TAT-Breached Claims:
Take ownership of claims that have breached the agreed TAT and remain unresolved despite prior coordination between Plum's Claims Operations team and the insurer through email and calls. Drive these cases to closure through in-person coordinati

📌 Insurer Liaison Manager – Claims Resolution (Bengaluru)
🏢 Plum
📍 Bengaluru