The Associate Team Leader is responsible for managing a team of CSRs and ensuring high quality, on-time delivery of outputs. This role combines
production ownership
with
people leadership
, ensuring productivity, quality, and customer satisfaction across daily operations.
Must be willing to work only in night shifts from Binated's Aundh branch.
Online:
Please submit your resume to
[email protected] for faster response times
Job Type: Full time, Permanent
Walk-In interview available
Location:
Binated -
55/2, Ganeshkhind Rd, Jagdishnagar, Sadhu Vasvani Nagar, Aundh, Pune, Maharashtra 411007
Key Responsibilities
1. Delivery & Production Management
- Manage day-to-day production for assigned teams
- Ensure timely completion of assigned deliverables
- Allocate work based on skills, load, and priority
- Meet daily and weekly turnaround time targets
2. Quality Control
- Review and approve work before final delivery
- Ensure outputs meet defined quality standards
- Reduce rework and revision rates
- Coach team members on quality improvements
3. Team Leadership
- Lead, guide,
and motivate designers
- Monitor attendance, productivity, and discipline
- Conduct regular feedback and performance discussions
- Support onboarding and training of new team members
4. Process & Workflow Adherence
- Follow defined SOPs and workflows
- Ensure correct job intake and output format
- Escalate risks, delays, or quality issues early
- Support continuous process improvements
5. Client & Internal Coordination
Coordinate with:
- Quality team
- Production managers
- Account teams
- Automation team (where applicable)
- Support special or high-priority client requests
- Help resolve production issues quickly
6. Reporting & Metrics
- Track and report:
- Daily production volumes
- Turnaround time
- Error and rework cases
- Team utilization
- Share improvement suggestions with management
Key Performance Indicators (KPIs)
- Turnaround time (TAT)
- Quality score / rejection rate
- Produ
📌 Associate Team Lead (Pune Division)
🏢 Binated
📍 Pune Division