Roles and Responsibilities :
- Manage customer queries and issues through effective query handling techniques.
- Oversee distribution management, ensuring timely delivery of products to customers.
- Coordinate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
- Analyze data to identify trends and areas for improvement in the customer operations process.
Job Requirements :
- 4-10 years of experience in a similar role within the internet industry.
- Solid understanding of distribution management principles and practices.
- Excellent query handling skills with ability to resolve complex issues efficiently.
- Proficiency in analyzing data to drive business decisions.