A Customer Relationship Manager (CRM) in a real estate company is mainly responsible for handling customers after the lead/booking stage, maintaining relationships, and ensuring a smooth customer experience until possession and beyond.

Customer Relationship Manager – Job Description

Key Responsibilities:
- Handle customer enquiries and provide project-related information.
- Maintain regular communication with customers after booking.
- Coordinate with Sales, Accounts, Legal, Documentation and Project teams.
- Assist customers with booking forms, agreements, payments and documentation.
- Track payment schedules and send timely reminders.
- Resolve customer queries and complaints professionally.
- Maintain accurate customer records in the CRM system.
- Provide regular updates regarding construction, possession and other project developments.
- Coordinate site visits and customer meetings when required.




- Ensure timely resolution of customer issues.
- Maintain solid long-term relationships with customers.
- Collect customer feedback and share important concerns with management.
- Support referral and repeat-business opportunities.

Skills Required
- Excellent communication skills
- Good knowledge of MS Excel/CRM software
- Strong follow-up and coordination skills
- Customer-handling and problem-solving ability
- Professional and positive attitude
- Good documentation and reporting skills
- Real estate experience preferred

Main Objective

To ensure customer satisfaction, smooth coordination, timely communication, and a positive customer journey from booking to possession.

Pay: From ₹25,000.00 per month

Benefits:
- Paid sick time

Work Location: In person

📌 Customer Relationship Manager (Noida)
🏢 Trinity Ventures
📍 Noida