We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore.

Responsibilities
- Live dashboard monitoring, reporting workflow allocation
- Quality analysis on agreed aspects
- Trending and in-depth anlysis on service delivery components
- Management Information Presentations
- Acts as coach an escalation point for less experienced colleagues
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes instructions
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills
- Ideally University education,



preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
- Experience of providing Hybrid (Office and Remote) IT support is an advantage
- Positive reporting abilities
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work shifts if required

📌 Helpdesk Senior Representative (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru