What youll do:

• The candidate provides Operate, Admin and Consulting support on Storage

infrastructure and the Operating system in accordance with contractually

established terms and conditions and established technical standards.

• Provides technical input, solutions, and recommendations to deal pursuit.

• Engaged in and provides support for transition/ transformation efforts.

• Provides IT infrastructure and/ or application infrastructure lifecycle technical

support, including planning, project management, installation, on- going

management/ monitoring/ troubleshooting, and de- installation, following

operational policies and processes that are compliant with industry standards

(e.g. Information Technology Infrastructure Library (ITIL)).

• Manages the technical/ service relationship between the company and the

customer, and between the company and subcontractors/ vendors.

• Works with the key customers and/ or internal businesses/ end user

representatives (Infrastructure Support Managers, Client Manager and the

Account Delivery Manager)



to retain customers and build the business.

Key Responsibilities:

• Resolve customer’s issues via the telephone, email or remote sessions.

• Reproduce issues in-house and responding back in a timely manner.

• Regular follow ups with customers with recommendations, updates and action

plans.

• Identify and escalate issues in a timely manner to vendor according to Standard

Operating Procedures.

• Leverage internal technical expertise, including peers, mentors, knowledge base,

community forums and other internal tools, to provide the most effective solutions

to customer issues.

• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of

complex issues.

• Provide consulting support in his/her area of expertise

• Maintain quality on case documentation, SLA timeframes and operational

metrics.

• Performs within the Productivity Measure of the team (scorecard)

• Incident Management: Resolv

📌 Storage Engineer (Bengaluru)
🏢 Talworx Solutions
📍 Bengaluru