*Procurement Request Specialist - J50792*

Role & responsibilities

Core Responsibilities & Case Management

Queue Evaluation: Conduct daily reviews (at least once per day) of the Salesforce Procurement Request queue to manage intake methods for sourcing assistance, vendor onboarding, and policy exceptions.

Case Management: Review incoming Salesforce cases, open request details, and determine request types such as Sourcing Requests or Vendor Vetting.

Project Ownership & Lifecycle Tracking: Accept and self-assign recent cases to transition their status to "In Progress," and manually update cases to "Solved" once resolved.

Stakeholder Communication: Engage directly with requestors via Salesforce to request additional details or missing documentation, executing standard 2-day follow-up protocols before closing unresponsive tickets.

Queue Health & Routing: Identify and merge duplicate cases, manage reopened tickets, and route out-of-scope requests (e.g., Legal, SCON, Construction) to appropriate teams using standard scripts.

Duplicate & Re-opened Case Handling:



Identify and merge duplicate requests within Salesforce for accurate reporting, and manage "Reopened" cases when requesters reply to closed tickets.

Ticket Routing: Redirect out-of-scope requests (such as SCON, Legal Support, Apex Analytix access, or Construction) to their respective support locations using established scripts.

In-Scope Filtering: Maintain geographic boundaries by filtering and routing regional requests, ensuring Latin America cases are correctly redirected to the LATAM team lead.

In-Scope Filtering: Maintain geographic boundaries by filtering and routing regional requests, ensuring Latin America cases are correctly redirected to the LATAM team lead.

Cross-Functional Escalation: Escalate high-value cases (greater than $50K) and complex, non-compliant, or unusual requests to the designated Procurement Team Lead or point of contact.

Compliance & Procurement Controls

Policy Enforcement: Vali

📌 Procurement Request Specialist (Pune)
🏢 Sampoorna Consultants
📍 Pune