Job Summary

We are currently seeking a SAP Client Delivery Manager to join our team in Bangalore, Karnataka, India.

Responsibilities
- Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customers System Integrators or other Hosting Partners
- Perform administrative tasks required to manage the engagement (staffing, reporting controlling).
- Manage proactive delivery of service plans and reactive support requests
- Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
- Drive transformation and onboarding towards SAP Cloud Solutions
- Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing




- Achieve customer reference collateral and customer satisfaction responses
- Deliver best through proactive mindset and de-escalate critical customer situations
- Protect and grow engagement scope and manage commercial change requests
- Participate in team-internal knowledge sharing and coach other team members
- Expected to spend up to 20% of time onsite at client location

Education and Qualifications / Skills and Competencies

Bachelors degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
- Must have Knowledge of SAPs cloud business, cloud and hybrid infrastructure and cloud operation processes
- Experienced in IT service providers and managing outsourcing engagements.
- SAP Basis, technology, and/or functional knowledge are very significant.
- Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role.
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📌 SAP Client Delivery Manager (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru