Job Title: AGM / DGM Technical Support
Specialization: Tile Adhesives, Waterproofing & Epoxy Systems
Location: Mumbai
Department: Technical Services
Reporting To: C.O.O
Industry: Construction Chemicals
Employment Type: Full-Time
Contact -Dhvani Pawthawala (phone hidden)
[email protected]
Role Objective
To lead and deliver advanced technical support and application excellence for Tile Adhesives, Waterproofing systems, and Epoxy-based products, ensuring correct product selection, flawless on-site execution, failure prevention, and solid technical confidence among customers, consultants, applicators, and internal teams—thereby enabling business growth and brand credibility.
Key Responsibilities
Technical Support & Site Execution (Core Focus)
Provide expert technical guidance for tile adhesives (cementitious, ready-mix, large format tiles), waterproofing systems (cementitious, liquid-applied, PU, APP/bituminous), and epoxy systems (flooring, grouts, coatings).
Conduct critical site visits for product recommendation, surface assessment, mock-ups,
and troubleshooting application failures (debonding, hollow tiles, leakage, epoxy curing issues, etc.).
Develop and approve method statements, application SOPs, and system build-ups for projects.
Lead root cause analysis (RCA) for site complaints and ensure closure with corrective and preventive actions.
Sales, Project & Specification Support
Act as a technical authority supporting sales teams during pre-sales, tenders, BOQs, and specification approvals.
Deliver technical presentations to architects, consultants, PMCs, and key customers for tile adhesive, waterproofing, and epoxy systems.
Support mock-ups, trials, and proof-of-concept installations to convert high-value projects.
Assist in closing technically complex and premium projects by building customer confidence.
Training & Applicator Development
Design and conduct advanced training programs for:
Sales & project teams
Approved applicators
📌 AGM Technical Support (Mumbai)
🏢 Aswani Industries
📍 Mumbai