Management Level

E

Job Title: NOC Manager

Role Summary

The role is responsible for planning, organizing, and managing staff and overall operations to ensure stability of the organization’s infrastructure. In addition, you will advocate an observability-first mind-set and contribute towards the development of standard, best practices and methodologies for monitoring, logging, and tracing.

Core Duties/Responsibilities
- Assist with the development the NOC plan and operational budget in line with the business plan of Equiniti.
- Define the goals for the team and cascade them to the team ensuring vertical and horizontal alignment. Establish and monitor key service indicators with a view to achieving user satisfaction
- Ensure security and risk management directives are properly understood by the NOC team; ensure adherence to the same
- Lead the NOC team to perform network troubleshooting and remediation, router and domain name management, coordination with affiliated networks, and monitoring network activity




- Oversee the escalation process for end-users and system-wide issues; ensure escalation to the concerned team (internal / external) for the resolution to ensure customer issues are resolved within the agreed-upon SLA
- Develop and ensure implementation of NOC management policies, standards, and procedures. Ensure training, incident reporting and resolution are undertaken
- Drive creative solutions to ensure operational excellence and ensure continual process improvement is realized
- Ensure high-performance levels for service-related processes, and implement improvement as required
- Infuse a sense of ownership & pride amongst team members to deliver high-quality work outputs
- Institute a self-directed and high-performance culture in the team
- Build a strong talent pipeline through hiring, internal movements, succession planning, talent reviews, etc.
- Enable a culture of continuous improvement and learning, by coaching team members and role-modelling self

📌 NOC Manager (Bengaluru)
🏢 Equiniti
📍 Bengaluru