Job Summary

We are currently seeking a Field Tech Senior Associate to join our team in Pune, Maharashtra, India.

Responsibilities
- Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization, trending, and capacity planning
- Should have good technical troubleshooting skills to resolve issues.
- Understanding of the OSI or TCP/IP model and routing protocols.
- Should liaise with vendors and regional teams for problem resolution.
- Timely updates to all the stakeholders on the pendency, ongoing and Critical issues.




- Adherence to the defined process and polices to meet the KRI and deadline.
- Follow the escalation matrix wherever required.
- Ability to learn and adapt new technologies for efficient deliverables.

Requirements
- Bachelors degree from an authorized university.
- CCNA CCNP or higher (CCIE data centre infra)
- Minimum 2yrs of exp for L1 position and 3-4 yrs of exp for L2 position.
- Good Communication Skills (Written Spoken) in English
- Basic understanding of ITIL Framework is a must (CHG mgmt., Problem mgmt., incident mgmt.)
- Knowledge on ticketing tool preferrable ServiceNow.
- Willingness to work in rotational shifts 24*7 workplace.
- Travel including overnight domestic may be required.

📌 Field Tech Senior Associate (Pune)
🏢 NTT DATA Business Solutions
📍 Pune