Roles and Responsibilities :
- Manage a team of customer care representatives to achieve high levels of customer satisfaction, quality, and productivity.
- Develop and implement effective strategies to reduce shrinkage, attrition, and improve overall team performance.
- Ensure timely resolution of customer complaints and issues through efficient escalation processes.
- Monitor key performance indicators (KPIs) such as CSAT, CSAI, and AHT to optimize team operations.

Job Requirements :
- 1-30 years of experience in BPO management or similar industry.
- Proven track record in managing teams for international voice process with excellent customer service skills.
- Robust understanding of call center operations, rostering, and scheduling principles.
- Excellent leadership skills with ability to motivate teams to achieve targets.

Interested candidates can share your details to below email ID with required details:
- Name
- Number
- Qualification Current
- Organization Current
- Designation
- Email
- Notice Period
- Overall Experience
- Relevant Experience
- Current CTC
- Expected CTC
- Current Location

Regards,
Charlie HR
[email protected]

📌 Customer Care Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru