Job Title

SAP S/4HANA Transformation CS / SD Lead

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.

The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.

Key Responsibilities

S/4HANA CS / SD Workstream Leadership
- Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
- Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
- Act as the primary escalation point for CS / SD-related topics.

Solution Design & Delivery
- Drive solution design and hands-on configuration for:
- SAP SD: Sales Orders, Pricing, Delivery, Billing,



Credit Management
- SAP CS: Service Orders, Notifications, Contracts, Warranties
- Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
- Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).

S/4HANA Transformation Activities
- Lead Fit-to-Standard (F2S) workshops and process harmonization.
- Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
- Guide Business Partner (BP) and customer master data conversion.

Integration & Cross-Module Coordination
- Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams.
- Ensure seamless integration across Sales, Service, Logistics, and Finance.
- Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.

Testing, Cutover & Go-Live
- Lead unit testing, SIT, UAT, and defect management for CS / SD.
- Own cutover plan

📌 SAPHANA CS-SD Lead (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru