Req ID: phone_number

Role Overview

We are currently seeking a Automation Lead (Platform Automation Innovation) to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Responsibilities
- Digital Workplace Automation Strategy Vision: Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals; Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle; Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation); Establish automation intake, prioritization, and governance aligned to NTT DATA standards
- DeX-Led Automation (Digital Employee Experience) Use DeX platforms (e.g., Nexthink, Aternity, 1E, Lakeside, Microsoft-based telemetry or similar) to proactively detect and prioritize experience issues; Automate remediation scripts and one-to-many fixes at scale (performance, stability, login delays, Wi-Fi/VPN issues,



crashes); Implement experience scoring/XLAs and link improvements to ticket reduction and productivity outcomes; Build closed-loop automation: DeX ITSM orchestration endpoint remediation validation
- ITSM/ESM Workflow Automation (ServiceNow + Others) Lead automation on ServiceNow (preferred): Flow Designer, IntegrationHub, Orchestration, CMDB alignment, Virtual Agent, Knowledge, Performance Analytics (where applicable); Build equivalent automation patterns for Freshworks/Remedy/other ITSM tools as required; Automate L1/L2 workflows: triage, categorization, routing, enrichment, approvals, and customer communications; Implement ticket deflection via self-service, chat/virtual agents, and auto-remediation
- Platform Automation Engineering for Workplace Deliver automation across endpoint management (Intune, MECM/SCCM, Jamf, Workspace ONE or similar); Automate Identity Access workflows (Entra ID/Azure AD, AD, SSO/MFA, access provisioning/deprovisioning patterns); Suppor

📌 Automation Lead (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru