Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce, and engagement. By tantalizing members with more choices and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.
Job Description:
In a nutshell
As an Operations Specialist in Loylogic, you play a pivotal role in our global Operations Team. Responsible for the timely and accurate setup of merchants, products, and promotions, you ensure clients receive responsive, efficient, and high-quality service. Simultaneously, you provide best-in-class SLA managed customer service to loyalty programs and its members, handling requests and inquiries related to earning or spending miles. Your skills, motivation, and expertise guarantee top-notch support for both clients and members, fostering consumer engagement and transactions through your attention to detail and commitment to excellence.
What will you do
- Manage customer service issues from program members, clients, and merchants,
with a focus on converting complaints into positive conversations.
- Execute product set ups, content formatting and updating.
- Conduct monthly catalog correction exercises to keep information up to date.
- Edit and enhance images and content using tools such as Adobe Photoshop or equivalent software.
- Research, review, customize, and format English product content from manufacturers’ websites.
- Conduct training sessions for merchants on internal tools and processes.
- Demonstrate a proactive and cutting-edge approach to problem-solving, thinking beyond routine methods to provide optimal and accurate solutions that align with a "win-win approach" for Loylogic and its clients and merchants.
- Uphold a high level of attention to detail and formulate action plans to achieve Service Level Agreement milestones, demonstrating a "fire in the belly" attitude for excellence.
- Identify process gaps pr
📌 Operational Specialist (Pune)
🏢 Loylogic
📍 Pune