Role & responsibilities
- Provide L1/L2 technical support for Google Workspace Devices and RTC (Google Meet, Chat, Voice) issues.
- Troubleshoot Chrome OS, Chrome Browser, Android, and Device Management-related issues.
- Manage incidents end-to-end while meeting SLA and quality targets.
- Perform root cause analysis (RCA) and resolve complex technical issues.
- Administer and troubleshoot Google Admin Console policies and configurations.
- Support Mobile Device Management (MDM) and enterprise device enrollment.
- Troubleshoot networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN, and proxies.
- Escalate complex issues to L3/SMEs with detailed diagnostics and logs.
- Create and maintain knowledge articles, SOPs, and troubleshooting documentation.
- Collaborate with cross-functional teams to improve customer experience and service quality.

Preferred candidate profile
- 3 to 8 years of experience in Technical Support, Product Support, or IT Support roles.




- Hands-on experience with Google Workspace Administration and Google Admin Console.
- Experience supporting Chrome OS, Chrome Browser, Android Enterprise, and Device Management solutions.
- Knowledge of Google Meet, Google Chat, Google Voice, and RTC technologies.
- Robust understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and networking fundamental
- Experience with Mobile Device Management (MDM), Active Directory, SSO, and enterprise identity management.
- Proven ability to troubleshoot complex technical issues, perform root cause analysis, and drive issue resolution.
- Excellent verbal and written communication skills with a customer-focused approach.
- Experience working in SLA-driven support environments and handling escalations effectively.
- Bachelor's degree in Science, Engineering, Information Technology, or a related field.
- Google Workspace Administration certification is a plus.

📌 Google Workspace Support Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai