Make an impact with NTT DATA
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Your day at NTT DATA
The Principal Managed Services Client Delivery Specialist is a highly skilled subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.

This role supports the business and protects the company’s reputation by taking responsibility for contract management for local large complex contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.





The Principal Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.

Key responsibilities:
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
- Cultivates and maintains solid client relationships, acting as a trusted advisor to key clients.
- Works closely with relevant cross functional teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier.
- Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
- Develops and manages an annual operating budget and works with commercial team to ensure that monthly and pass-through billing happen

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