Job Title
D2C / E-Commerce Operations Manager
Experience Required
3–5 years
of relevant experience in D2C / e-commerce operations, preferably within the
apparel, fashion, baby, kidswear, or lifestyle products
segment.
Job Purpose
The D2C / E-Commerce Operations Manager will be responsible for managing and optimizing the complete e-commerce order lifecycle—from order placement and inventory allocation to dispatch, last-mile delivery, returns, and customer experience. The role requires robust operational ownership, coordination with marketplaces and logistics partners, and a data-driven approach to improving fulfilment efficiency and business performance.
Key Responsibilities1. Order Management & Fulfilment
- Manage the complete order processing cycle across the company's D2C website, marketplaces, and other online sales channels.
- Ensure orders are processed, picked, packed, invoiced, and dispatched within defined timelines.
- Monitor order accuracy and minimize cancellations, delays, incorrect shipments, and fulfilment errors.
- Coordinate with warehouse and fulfilment teams to ensure smooth and timely order execution.
- Establish and monitor SOPs for order processing and fulfilment.
2. Inventory Planning & Management
- Monitor real-time inventory across D2C platforms, marketplaces, warehouses, and stores where applicable.
- Coordinate inventory allocation based on demand, sales velocity, location, and channel requirements.
- Identify fast-moving, slow-moving, and ageing inventory and take corrective action.
- Work closely with merchandising, procurement, and warehouse teams to prevent stock-outs and excess inventory.
- Ensure accurate inventory synchronization across all e-commerce platforms.
- Support demand forecasting and inventory planning for seasonal campaigns, launches, and promotional periods.
3. E-Commerce Platforms & Marketplaces
- Manage day-to-day operational activities across the company's e-commerce website and online marketplaces.
- Work wit
📌 Ecommerce Operation Manager (Erode)
🏢 Snugs
📍 Erode