Job Title Receptionist / Front Office Executive

Department Front Office / Administration

Experience 1–5 years (Hospital preferred)

Salary Range ■12,000 – ■20,000 per month

Reporting To Admin Manager

Location Vasai East

Job Purpose

To act as the first point of contact for patients and ensure smooth registration, communication, and coordination while delivering a professional and patient-friendly experience.

Key Responsibilities (KRA)Patient Handling & Registration
- Greet patients and visitors politely
- Handle OPD/IPD registration
- Maintain accurate patient data entry in HIS
- Generate UHID / patient files

Call Handling & Appointments
- Attend incoming calls professionally
- Schedule doctor appointments
- Provide correct hospital information

Admission & Discharge Coordination
- Coordinate with billing, nursing, and TPA
- Assist in admission process
- Guide patients during discharge

Billing Support
- Assist in OPD billing and advance collection
- Maintain receipt records

Documentation
- Maintain front office registers




- Ensure proper file handling

Patient Experience
- Handle queries and complaints politely
- Ensure positive patient experience

Coordination
- Coordinate with doctors, nursing, billing
- Ensure smooth patient flow

Key Performance Indicators (KPI)

Metric

Focus

Patient Satisfaction

Positive feedback

Waiting Time

Reduce delays

Accuracy

Correct registration

Call Handling

Skilled communication

Skills Required
- Good communication (Hindi/English/Marathi)
- Polite and patient-friendly attitude
- Basic computer knowledge
- Good grooming and personality

Qualification

12th pass / Graduate

Additional Expectations
- Handle high patient flow
- Maintain discipline and grooming
- Work in shifts
- Robust coordination with all departments

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Front Desk Receptionist (Vasai-Virar)
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📍 Vasai-Virar