Key Responsibilities
- Solution design. Design how N-21.ai fits into each clients systems, data, and workflows from end to end.
- Delivery. Lead implementation from kick-off to production, working across client, product, engineering, data, and AI teams.
- The technical relationship. You are the person the client's architects, data teams, and ops leaders trust and call.
- Focus on outcomes—not just going live. Drive adoption, measurable impact, and the client’s willingness to expand.
- Escalations. When something breaks in implementation or production, you drive investigation, root cause, and resolution.
- The feedback loop. Turn recurring client requirements and implementation learnings into product input and reusable solution patterns—not knowledge that stays only with you.

Required Qualifications
- 6-9+ years across some combination of enterprise SaaS, AI or data platforms, healthcare technology, consulting, solution engineering, technical customer success, or implementation and delivery leadership.




- Deep expertise and experience working with health plans and/or provider organizations.
- Ability to turn complex healthcare regulations and operational challenges into practical business and technology solutions.
- Excellent executive communication, presentation, stakeholder management, and relationship-building skills.
- What matters most:
- You have managed enterprise deployments from start to finish and taken ownership when things went wrong.
- You are technical enough to design, troubleshoot, and challenge decisions—not just coordinate.
- You can work confidently with both a VP of Operations and a senior/staff engineer.
- You work well even when processes are not fully defined, and you create the right processes when they are missing.
- Strongly preferred, although we do not expect you to have all of these:
- Healthcare payer or provider experience - claims, prior authorization, utilization management, revenue cycle, care management, or member and patient operat

📌 Solutions Lead Delivery Manager Customer Solutions (Noida)
🏢 N-21.AI India
📍 Noida