Central Operations VKYC

Experience: 0-3yrs

Job Location: Andheri Mumbai

Work Mode: WFO - 6 days a week

1. Merchant Video KYC; Verification

• Conduct live Video KYC sessions to verify merchant (Individual/entity)

identity, business proof, and authorized signatory details.

• Validate documents as per the process.

• Ensure proper tagging, and documentation of each KYC session in the system.

2. Inbound &; Outbound Support

• Handle inbound calls from merchants (Individual/entity) related to VKYC

process.

• Make outbound calls for pending document follow-up, Video KYC scheduling,

and verification reminders.

• Provide clear guidance to merchant (Individual/entity) regarding the

onboarding and KYC process.

3. Email Communication

• Respond to merchant (Individual/entity) emails regarding KYC status, missing

documents, process steps, and onboarding support.

• Draft accurate, compliant, and qualified responses following internal

communication guidelines.

• Ensure timely closure of email/ticket queues within defined SLAs.

4. Compliance & Audit Readiness





• Ensure all verification activities follow RBI, AML, and internal compliance

guidelines.

• Maintain accurate logs and audit trails for every KYC conducted.

• Support internal audits and ongoing quality checks.

5. Operational Activities

• Update CRM/ticketing systems with call outcomes, KYC status, pending

items, and escalations.

• Coordinate with merchant onboarding and internal teams for case resolution.

• Handling Nodal calls and social media escalations.

• Meet daily/weekly productivity and quality targets (KYC count, call handling,

email SLA).

Experience • 1-2 years experience in VKYC process.

• Graduate in any discipline.

• Experience in FinTech / Payment Gateway / Merchant Onboarding / Banking

preferred.

Skills • Strong communication skills (verbal and written).

• Good understanding of KYC norms, merchant onboarding, and payment

gateway processes.

• Knowledge of PAN, GST, UDYAM,

📌 Vkyc - Executive (Mumbai)
🏢 Anlage Infotech
📍 Mumbai