Responsibilities:
- Facilitate and lead workshops to define reqts with users and stakeholders
- Provide industry best practice guidance and ensure the proposed solution is scalable, maintainable and meets business reqts
- Documentation and training
- Manage incidents and enhancements
- Work with the end user to understand the issue and work on the resolution
Skills/Competencies needed
- Minimum salesforce experience of 6 years
- Experience in both sales and service cloud is must
- Salesforce Admin certification is must
- Experience in reqt gathering and management
- Solution testing and acceptance
- Documentation and knowledge sharing
- Should be a team player
- Positive communication skills
- Desire for continuously learning and development