Summary
Position Summary
Services Support Associate II, Finance Services- Hyderabad
We are looking for professionals with solid accounting skills, who are looking forward to making a career in the Finance field.
Work you’ll do
As a part of this team you will be involved with:
- Daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, skilled and efficient manner.
- Contact client via phone, email and make sure the collection queries are resolved on time.
- Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
- Schedule and send monthly account statements and chaser letters to customers.
- Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
- Monitor customer account details for non-payment, delayed payments and other irregularities.
- Research and resolve payment discrepancies.
- Escalation:



Confirm that proper escalation procedures are followed according to most effective business practices.
- Communication: Should be able to communicate effectively with peers and senior team members and client service teams.
- Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst

KPIs
- Reduction of aged AR items especially that are over 90+ days.
- Strong adherence to TAT for responding to email and telephone queries.
- Completion of all required training programs, contribution to continued process improvement
- Participation in team and service line events

Key Competencies
- Attention to details and accuracy
- Good oral and written communication skills
- Organizational skills
- Information management
- Problem analysis and problem-solving skills
- Team player
- Sense of urgency
- Customer service Skill

Work location: Hyderabad

Shift timings

📌 Services Support Associate II, Finance Services-Collections-Hyderabad
🏢 Deloitte
📍 Hyderabad