Job Summary

The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Healths Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration.

The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities.

Key Responsibilities
- Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service capabilities.




- Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, agile forms, permission sets, validation rules, custom objects, and metadata configuration.
- Support business processes such as case management, patient engagement, HCP engagement, enrollment processing, REMS operations, documentation workflows, surveys, and service operations.
- Work with business analysts and product owners to refine requirements and convert them into maintainable Salesforce solutions.
- Partner with QA and validation teams to support test planning, defect resolution, regression testing, and release evidence.
- Troubleshoot production issues and service requests related to Salesforce configuration, automation, access, data, and user experience.
- Participate in code reviews, design reviews, sprint ceremonies, and release readiness activities.
- Assist in documenting system functionalit

📌 Salesforce Engineer II, Service Cloud (Hyderabad)
🏢 Syneos Health
📍 Hyderabad