Job Summary

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Associate Director - Full Time to join our team in Noida, Uttar Pradesh, India.

Responsibilities
- Responsible for SLAs KPIs
- Responsible for customer/stakeholder relationship management.
- Analyze the problem with the team and counterparts and suggest a solution
- Responsible for Service Improvement plans and Continuous improvement plans.
- Responsible for Cost Savings and Productivity Improvement initiatives
- Participate in business/people related projects
- Demonstrates exceptional organizational skills.
- Demonstrates ability and success working in a team environment.
- Exhibits passion and alignment with our vision, values operating principles.
- Provide cross functional support
- Managing 24x7 Operations
- Responsible for the performance of the teams, team leads
- Responsible in terms of best practice sharing, team building exercises,



guidance and mentoring team member
- Responsible for upskilling / cross skilling team members
- People attrition management.
- First-level leader of non-exempt, exempt and first- level Supervisors.
- Provides guidance and recommendations that drive results to improve business processes and client service delivery.
- Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members.
- May lead cross functional projects or processes.

Requirements
- Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
- Sound Industry Domain Knowledge
- Solid Communication Presentation skills
- People Management skills
- Stakeholder management.
- Budget / Cost pyramid management
- Transition management
- Project management
- Exceptional listening abilities and detail oriented
- Demonst

📌 IT Associate Director (Noida)
🏢 NTT DATA Business Solutions
📍 Noida