Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat regarding their queries related to banking services.
- Resolve customer complaints and issues in a timely and professional manner.
- Conduct Know Your Customer (KYC) verification for new customers and update records accordingly.
- Assist in Anti-Money Laundering (AML) compliance by identifying suspicious transactions.
Job Requirements :
- 1-8 years of experience in BPO/Call Centre industry with focus on Banking Processes.
- Robust understanding of KYC procedures and AML regulations.
- Excellent communication skills with ability to handle high-pressure situations.