Role Overview

We are looking for an experienced OTC B2B Collections professional to manage customer receivables, improve collection efficiency, reduce outstanding balances, and support effective Order-to-Cash operations.

The ideal candidate should have a minimum of 3 years of documented experience in OTC B2B Collections, robust customer communication skills, and experience handling overdue accounts, payment discrepancies, and collection activities.

Key Responsibilities
- Manage B2B collections activities within the Order-to-Cash (OTC) process.
- Analyze collection and accounts receivable data to identify trends and improve collection efficiency.
- Monitor outstanding and delinquent accounts and take timely action to minimize overdue balances.
- Follow up with customers regarding outstanding invoices and payments.
- Investigate and resolve payment discrepancies, invoice-related issues, and collection disputes.
- Negotiate payment commitments and arrangements with customers professionally and empathetically.
- Maintain accurate records of collection activities,



customer commitments, and payment status.
- Follow established collection policies, procedures, internal controls, and compliance requirements.
- Collaborate with internal teams such as Billing, Cash Application, Credit, Sales, and other OTC functions to resolve customer issues.
- Identify opportunities to streamline collection workflows and improve overall operational effectiveness.
- Support collection analytics and reporting related to outstanding receivables and delinquent accounts.

Required Skills & Experience
- Minimum 3 years of documented experience in OTC B2B Collections is mandatory.
- Robust understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
- Experience in B2B customer collections and receivables management.
- Knowledge of aging, overdue invoices, delinquency management, and payment follow-ups.
- Strong customer service and communication skills.
- Ability to resolve payment

📌 OTCB Collections (Noida)
🏢 WSNE Consulting
📍 Noida