As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service requests, as well as contributing to project work when needed.
Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows.
You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles or create new ones.
A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests.
Workplace type
On-site Working
Responsibilities
- Maintain clients' firewall infrastructures.
- Ensure Service Level Agreements (SLAs) are met with zero missed conditions.
- Provide front-line support for standard and low-complexity incidents and service requests; contribute to project work when needed.
- Monitor client infrastructure and solutions; identify and investigate problems and errors promptly.
- Provide telephonic, ITSM ticket or chat support to clients; ensure effective and comprehensive resolutions of incidents and requests.
- Schedule maintenance activities like patching and configuration changes to proactively manage and optimize workflows.
- Follow handover procedures
📌 Security MS Engineer (Chennai)
🏢 NTT DATA Business Solutions
📍 Chennai
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