Role Overview

We are looking for a highly driven and client-focused Customer Success Manager to manage end-to-end client relationships, campaign execution, and growth initiatives.

The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients.

Key Responsibilities

Client & Account Management
- Act as the primary point of contact for assigned clients/accounts
- Build strong long-term client relationships and ensure high customer satisfaction
- Understand client business goals, KPIs, and marketing objectives
- Conduct regular review calls, business updates, and performance discussions
- Manage client expectations and proactively address concerns/escalations

Campaign Management
- Coordinate for digital campaigns across multiple channels
- Monitor campaign delivery, pacing, optimization, and overall performance
- Track campaign KPIs and generate actionable insights

Customer Success & Growth




- Identify upsell and cross-sell opportunities within existing accounts
- Drive retention and account growth through strategic recommendations
- Support onboarding and smooth transition for current clients
- Ensure clients derive maximum value from Segumento’s offerings
- Maintain strong renewal and relationship metrics

Reporting & Analytics
- Analyze performance trends and recommend optimization strategies
- Translate data into meaningful business insights for clients
- Maintain accurate account documentation and communication records

Internal Collaboration
- Coordinate with internal teams to ensure timely delivery and execution
- Align campaign strategy with client expectations
- Escalate operational issues proactively and drive resolution
- Contribute towards improving internal processes and workflows

Required Skills & Qualifications
- 2–6 years of experience in: Account Management / Campaign Management/ Customer Success
- Strong understa

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