Job Overview
We are seeking a highly skilled and experienced Senior Business Analyst with 6 to 7+ years of experience, specialising in Air Travel Distribution, NDC (Current Distribution Capability), and GDS (Global Distribution Systems).
Job Responsibilities:
Domain-Specific Responsibilities (NDC & GDS):
- Gather and document functional requirements for NDC API integrations and traditional GDS connections. (Amadeus, Sabre, Travelport).
- Analyse and design end-to-end business process flows for airline system.
- Identify functional gaps and define alternative approaches/migration strategies as business models shift from GDS architecture to NDC-driven airline system.
- Act as the primary focal point for global distribution partners, aggregators, corporate clients, and Online Booking Tools (OBTs) to align product capabilities with industry standards.
Core Systems Analysis & Project Execution:
- Document high-quality functional requirements, user stories, and acceptance criteria in an Agile environment,
developing a well-defined shared understanding of project scope and the final system vision.
- Define modifications to existing travel platforms to meet evolving user requirements.
- Retrieve, manipulate, and analyse complex transaction/booking data from relational data warehouses using SQL to identify systemic issues, optimise booking conversion, and make strategic recommendations to the product team.
- Develop and execute comprehensive test plans for air-search logic, fare pricing, and ticketing workflows. Independently coordinate the investigation and resolution of complex production issues and system anomalies.
- Independently lead and manage smaller to medium-sized cross-functional projects, ensuring proper business justification and complete documentation for all initiatives.
Problem Solving and Stakeholder Management:
- Acting as a trusted domain expert who seamlessly bridges communication between non-technical teams and technical IT infrastructure teams across g
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