Department: Collections
Location: Surat
Industry: NBFC

Position Summary

We are looking for a responsible and result-oriented Collection Executive/Officer to manage the collection and recovery of business loan accounts. The candidate will be responsible for timely follow-ups with customers, minimizing overdue accounts, resolving repayment issues, and ensuring achievement of collection targets.

Key Responsibilities
- Manage and follow up on assigned business loan accounts for timely collection of EMIs and overdue payments.
- Conduct regular telephonic and field visits to customers for payment follow-ups and recovery.
- Achieve monthly collection and recovery targets as assigned by the management.
- Monitor overdue, delinquent, and default accounts and take appropriate follow-up action.
- Maintain regular communication with customers and negotiate repayment commitments wherever required.
- Ensure timely updating of collection remarks, customer commitments, and payment details in the system.
- Coordinate with the Sales, Credit, Operations,



and Legal teams for resolution of collection-related issues.
- Prepare and submit daily/weekly/monthly collection reports and MIS.
- Track bounced, overdue, and high-risk accounts and ensure timely escalation.
- Handle customer queries related to outstanding amounts and repayment schedules.
- Ensure all collection activities are conducted ethically and in compliance with company policies and regulatory guidelines.
- Maintain proper documentation and records related to collection activities.

Desired Candidate Profile
- Graduate in any discipline; relevant experience in collections/recovery will be preferred.
- 15 years of experience in collections, preferably in Unsecured Business Loans.
- Positive knowledge of collection and recovery processes.
- Strong negotiation, communication, and customer-handling skills.
- Ability to handle difficult conversations and resolve customer repayment issues professionally.
- Comfortable with extensive

📌 Collection Executive (Surat)
🏢 SMC Finance
📍 Surat