Job Summary

We are currently seeking a Transition Advisor to join our team in Bangalore, Karnataka, India.

Transition Advisor

We are seeking an experienced Digital Workplace Transition Lead to manage end-to-end service transitions from clients or incumbent vendors into NTT DATA's India Delivery Center and/or global delivery model. This role requires solid expertise in transition governance, knowledge transfer planning, service readiness, risk management, stakeholder coordination, and offshore ramp-up-specifically for the Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation). In addition to delivery transitions, the Transition Lead will play a key role in pre-sales transition solutioning, including transition approach design, estimates, transition plans, and presenting transition strategy in RFPs/orals to build client confidence.

Responsibilities 1) Transition Planning Strategy (Digital Workplace)
- Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance,



and acceptance criteria.
- Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
- Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
- Define RACI, communication plan, escalation matrix, and cross-tower dependency map
- Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
- Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)

2) Knowledge Transfer Service Readiness
- Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
- Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
- Validate process mapping (AS-IS TO-BE) and

📌 Transition Advisor (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru