Role Summary

Seeking an experienced L2 Application/Production Support Engineer to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability.

Key Responsibilities

Provide L2 production/application support and resolve escalated incidents.

Manage Incident, Problem & Change Management activities.

Troubleshoot application, database, OS, and cloud-related issues.

Perform RCA/post-mortems for critical production incidents.

Monitor application health, logs, alerts, jobs, and performance.

Coordinate with Development, Infrastructure, Product, and Business teams.

Support releases and maintain technical/operational documentation.

Ensure adherence to defined SLAs/OLAs.

Must-Have Skills

4–8 years in Application/Production Support.

Strong SQL and database troubleshooting – SQL Server/PostgreSQL/Oracle.





Cloud exposure – AWS preferred; Azure/GCP acceptable.

Monitoring tools – Splunk, CloudWatch, Prometheus, Grafana or equivalent.

Windows & Linux troubleshooting.

Incident, Problem, Change Management and RCA experience.

Strong communication, troubleshooting, and stakeholder-management skills.

Good-to-Have

Python scripting / Terraform.

Financial Services or Capital Markets experience.

AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis.

Experience supporting highly available 24×7 applications.

Education: Bachelor's degree in Computer Science, IT, Engineering, or related discipline.

Screening Priority: Robust Production Support + SQL + Cloud + Monitoring + Incident Management experience. AI/ML/AIOps is desirable, not mandatory.

📌 Contract Position (Noida)
🏢 People Prime Worldwide
📍 Noida