Company Description
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is energetic and non-hierarchical. We are looking for outstanding new colleagues. That is where you come in
Job Description
Requirements
- Experience : 11+ years
- Strong professional experience in IT consulting, technology strategy, IT transformation, or a related field, with strong experience assessing and improving IT operating models, processes, and capabilities.
- Proven consulting experience with hands-on expertise in IT capability and maturity assessments.
- Solid experience designing and executing IT assessment frameworks, applying maturity models and industry best practices, and benchmarking IT capabilities.
- Demonstrated ability to translate assessment outcomes into actionable recommendations and phased technology roadmaps.
- Strong understanding of IT governance structures, operating models, decision rights, and accountability frameworks.
- Strong knowledge of IT Service Management practices, particularly ITIL or similar frameworks covering incident, problem, change, and service request management.
- Familiarity with ITSM tools such as ServiceNow.
- Strong understanding of SDLC processes including requirements, project management, QA, release, and rollout processes, with exposure to tools such as Jira.
- High-level understanding of enterprise and store infrastructure, including networks, WAN/LAN, Wi-Fi, data centers, and cloud environments.
- Awareness of cybersecurity principles and controls including IAM, endpoint security, network security, and data protection.
- Experience in the retail or QSR domain is an advantage but not mandatory.
- Excellent stakeholder management and communication skills, wi
📌 Principal Engineer (India)
🏢 Nagarro
📍 India