▸ 3+ years of hands-on experience in production support or application support roles.
★ Must Have

▸ Proficiency with ServiceNow for incident, problem, and change management (ITSM).
★ Must Have

▸ Strong SQL & PL/SQL skills — ability to write and run queries for debugging, data validation, and root cause analysis.
★ Must Have

▸ Working knowledge of Java (Apache Struts) — reading application code, interpreting logs and stack traces during live incidents.
★ Must Have

▸ Availability for 180 on-desk hours per month as part of support coverage.
★ Must Have

▸ Java web-app support on application servers (e.g. Tomcat) — WAR deployments, JNDI datasources, connection-pool troubleshooting.

▸ Spring / Spring Security and ORM frameworks (Hibernate, JPA, JDO) — reading config and diagnosing data-layer issues.

▸ Web front-end debugging in the browser — JavaScript/jQuery and a up-to-date SPA framework (e.g. AngularJS).





▸ Proven ability to triage issues systematically under pressure and communicate clearly with technical and business stakeholders.

▸ Familiarity with log analysis and monitoring tools (e.g. Splunk, ELK, Dynatrace, Grafana, ThousandEyes, Nagios, or similar).

▸ Strong verbal and written communication skills for incident updates, escalations, and post-mortems.

▸ Experience working with cross-functional teams in a fast-paced, high-availability environment.

Nice to Have

▸ Node.js and npm-based tooling for front-end diagnostics.

▸ Scripting experience (Python or Shell) for automation and monitoring tasks.

▸ Experience with cloud platforms (AWS, Azure, or GCP).

▸ Familiarity with CI/CD pipelines and DevOps tooling (Jenkins, Git, etc.).

▸ Experience working in Agile or DevOps delivery environments.

8:30am-5:30pm; 2 pm - 11 pm shift & 10pm-7am (Rotational shift)

Hyderabad/Bangalore

📌 Application Support Engineer (Hyderabad)
🏢 Quess Corp
📍 Hyderabad