Job Role: Software Support

Key Responsibilities:
- Provide application support to Software users.
- Troubleshooting clinical and administrative workflow issues.
- Handle support tickets and resolve incidents within defined SLAs.
- Analyze application issues and perform root-cause analysis.
- Support Software configuration, upgrades, testing and releases.
- Conduct UAT and validate new application functionality.
- Coordinate with technical, clinical and vendor teams for issue resolution.
- Prepare user guides, SOPs and troubleshooting documentation.
- Support user access, roles and permissions.
- Identify recurring issues and recommend workflow improvements.

Required Skills:
- Experience in Software application support
- Solid understanding of healthcare workflows
- Incident/ticket management
- Troubleshooting and problem-solving skills
- UAT and functional testing experience
- Good communication and stakeholder-management skills
- Knowledge of SQL is an advantage
- Knowledge of HL7/FHIR is an advantage
- Experience with healthcare applications is preferred.Role & responsibilities

Preferred candidate profile in US healthcare medical/dental software services.

📌 Software Support Specialist (Ahmedabad)
🏢 Technocruitx
📍 Ahmedabad