Chennai, Tamil Nadu

Job Summary

This role oversees the management and optimization of on-premise Active Directory environments for large and complex projects, ensuring robust directory services operations. The individual drives process improvements, ensures adherence to client SLAs, and empowers technical teams by providing expert guidance and innovative solutions. They are accountable for maintaining service excellence, addressing escalated issues, and aligning directory management practices with organizational objectives.

Key Responsibilities

1. Lead operations management by administering, optimizing, and troubleshooting On Premise Active Directory and Directory Services to ensure high availability and compliance with security standards.

2. Implement advanced directory services solutions using Active Directory tools (such as ADUC, GPMC, PowerShell) to address complex authentication, authorization, and group policy requirements.

3. Oversee and continuously improve directory services processes, including identity lifecycle management, access provisioning, and incident response,



leveraging automation and best practices.

4. Ensure operational excellence by monitoring service performance, analyzing trends, and proactively resolving potential issues using monitoring and reporting tools (e.g., SCOM, Event Viewer).

5. Act as a technical point of escalation for complex Active Directory incidents, driving resolution and root cause analysis.

6. Mentor and guide the support team in advanced troubleshooting, process adherence, and the adoption of cutting-edge solutions for directory services operations.

7. Collaborate with internal stakeholders to translate business and security requirements into robust directory services configurations and operational procedures.

8. Promote process innovation by evaluating emerging tools and technologies in directory services and recommending improvements to enhance operational efficiency and security posture.

Skill Requirements

1.

📌 Track Manager (Chennai)
🏢 HCLTech
📍 Chennai