Job Summary

The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations). This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site. In this instance,



the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic perks are transitioned to the client organization.

Key responsibilities
- Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
- Engages with stakeholders to deliver projects from original concept through final implementation.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client.
- Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
- Manages the delivery of the project/program, including rigorous scope control and change management.
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues.
- Ensures clear and co

📌 Senior Client Project Manager (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru