Client Coordination & Customer Service
- Act as the primary point of contact for clients regarding shipment-related queries and updates.
- Coordinate with customers to understand shipment requirements and provide timely updates.
- Maintain robust and professional relationships with existing clients.
- Handle customer queries, complaints and service-related issues and ensure timely resolution.
- Keep clients informed about shipment status, delays, delivery schedules and other operational updates.

Shipment Coordination
- Coordinate end-to-end shipment activities across Sea, Air and Road freight.
- Monitor shipment movement from booking to final delivery.
- Track shipments and provide regular status updates to customers.
- Coordinate with internal operations teams, freight forwarders, transporters, shipping lines, airlines and overseas agents.
- Follow up on pending shipments, documentation and delivery schedules.

Documentation
- Coordinate and verify logistics and shipment-related documentation.
- Ensure timely preparation and submission of required documents.




- Coordinate with relevant teams for Bill of Lading, Airway Bill, invoices, packing lists, shipping documents and other freight forwarding documentation.
- Maintain accurate records of shipment-related documents and correspondence.
- Ensure documentation is complete and available as per customer and regulatory requirements.

Coordination with Internal & External Stakeholders
- Work closely with the Operations, Documentation, Sales and Accounts teams.
- Coordinate with shipping lines, airlines, transporters, customs brokers, overseas agents and other logistics partners.
- Follow up with stakeholders to ensure shipments move according to committed timelines.
- Escalate operational issues and delays to the concerned management team.

CRM & Reporting
- Maintain accurate customer and shipment information in CRM/ERP systems.
- Update shipment status, customer communication and follow-ups regularly.
- Prepare shipmen

📌 Customer Service Executive (Thane)
🏢 MUMBAI ROZGAAR
📍 Thane