Role & responsibilities

1.First contact for any customer audits/complaints and close all audit points/complaints quickly

2.Able to quickly close the customer complaints on customer portal and sustenance monitoring

3.Track all customer records, complaints including Export complaints till closure

4.Should know all the customer specific requirements (CSR) for key customers like SAVW,MSIL,SMG,JD,M&M;,TML,MGI

5.Visit to customer end to understand the quality complaint and do the necessary containment

6.Customer PPAP submission on time and wherever required,PPAP to be uploaded on the customer portals

7.Experience in developing recent forms/formats/QMS and procedures for continuous improvement of QMS

8.Plan and Organise internal audits/MRM,maintain Quality records

9.VOC/customer complaints root cause analysis and implementing Corrective actions with focus on systemic actions

10.Training to team on QMS and continual improvement tools

11.Change management





12.Manage all External /customer audits/visit programs to ensure that all nonconformities raised are effectively corrected and closed with customers and certifying Bodies

13.Develop, implement and manage key performance indicators (KPIs) for customer quality

14.Conduct risk assessments of processes and tasks in and across the departments

15. Experience in battery manufacturing processes & VDA 6.3,Beon preferred

Preferred candidate profile

Handling External/Customer Audits, QMS, Customer complaints, Quality Documentation, Proficient in customer handling ,IATF 16949 internal Auditor,ISO9001,Core QC tools,8D ,PPAP, Excellent communication and interpersonal skills, Able to coordinate with stakeholders, Excellent written, verbal and presentation skills, MS office, Analytical skills, product safety, customer centric, agile and proactive approach, Able to handle the situations related to customer points.

📌 Section Head (Navi Mumbai)
🏢 Exide Industries
📍 Navi Mumbai