Key Roles & Responsibilities:
- Handle inbound and outbound customer interactions via phone, email
- Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
- Provide accurate information about Zebronics products, features, and service policies.
- Log customer interactions and maintain records in CRM/helpdesk systems.
- Manage warranty claims and RMA processes as per company guidelines.
- Coordinate with service centers, logistics, and technical teams for issue resolution.
- Escalate complex or unresolved issues to the concerned department in a timely manner.
- Ensure adherence to defined TAT (Turnaround Time) and quality standards.
- Maintain high levels of customer satisfaction and service excellence.




- Prepare daily/weekly reports on customer issues and feedback trends.

Required Skills & Competencies:
- Excellent communication in English, Hindi & Tamil.
- Strong problem-solving and troubleshooting skills.
- Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
- Experience with CRM/helpdesk tools is an added advantage
- Ability to handle voice, and Email Support effectively.
- Valuable multitasking and time management abilities.
- Customer-centric attitude with strong interpersonal skills.
- Proficiency in MS Office (Excel, Word).

📌 Customer Support(Hindi Speaking) (Chennai)
🏢 Zebronics
📍 Chennai