We are looking for a proactive and detail-oriented Back Office Executive to support our sales and operations team. The candidate will be responsible for order processing, customer communication, payment follow-ups, ERP data management, quotation preparation, and providing administrative support to the sales team to ensure smooth business operations.

Key Responsibilities

Order Processing & Coordination

* Process and load branch orders to Head Office accurately and within defined timelines.

* Coordinate with internal departments for order execution and status updates.

* Track pending orders and ensure timely closure.

Customer Communication

* Handle email communication with customers, vendors, and internal teams.

* Respond to customer inquiries and coordinate for required information and documentation.

* Maintain records of all customer correspondence.

Payment Follow-up

* Conduct payment collection and follow-up calls with customers.

* Coordinate with the accounts team for reconciliation and outstanding payments.





* Prepare and share payment status reports periodically.

ERP & Data Management

* Ensure timely and accurate entries in the company ERP system.

* Update customer information, quotations, orders, payments, and other relevant records.

* Maintain data accuracy and generate reports as required.

Quotation & Documentation Support

* Prepare and send quotations to clients based on inputs from the sales team.

* Assist in proposal preparation, tender documentation, and other sales-related paperwork.

* Maintain quotation and document repositories for future reference.

Sales Team Support

* Provide administrative and operational support to the sales team.

* Coordinate meetings, follow-ups, and customer documentation.

* Track sales activities and maintain MIS reports.

Required Skills & Qualifications

* Graduate in Commerce, Business Administration, or any related discipline.

* 1–3 years of experience in back-office operations,

📌 Sales Coordinator (Mumbai)
🏢 Trisita Engineering
📍 Mumbai