Role & responsibilities
- Lead client Global Business Services (GBS) engagements covering Sourcing Strategy, Outsourcing Advisory, Location Advisory, GBS Operating Model Design, GBS Implementation, Program Management and GBS Optimization
- Design the GBS target operating model (TOM) for future state processes for various functions (Finance, HR, Procurement, IT and others)
- Identify gaps and areas of improvement / transformation across operating model
- Manage activities such as engagement economics and receivables, project resources and team utilization
- Lead the delivery / execution of high-quality deliverables and manage service quality, brand and client expectations
- Participate in business development initiatives
- Contribute to brand development by writing articles, developing thought leadership and point-of-views
- Contribute to knowledge development and management
- Demonstrate significant industry / solution expertise
- Resolving people issues
- Build a high-performance team, mentoring and coaching team members




- Support people development through guidance and feedback
- Ensure compliance to the firms standards, processes and policies
- Contribute to the firms initiatives in enhancing market leadership & growth, quality, people agenda and consulting operational excellence
- Manage senior external/internal stakeholders independently
- Contribute to people-related initiatives including recruiting, retaining and training professionals

Qualified Background
- 4 to 8 years of relevant post MBA experience – Consulting experience with Big 4 (preferred), Outsourcing Service Provider (Business excellence / Solution Design & Implementation / Sales) and Global Capability Centres (Process excellence / Transition / Transformation)
- GBS Transformation experience across Finance, HR, IT, Procurement, industry specific services
- In depth knowledge of current GBS, offshoring & outsourcing trends and leading practices
- Process optimization experience in areas like Lea

📌 GBS/GCC Advisory (Mumbai)
🏢 EY
📍 Mumbai