Customer Experience Manager-Higher Education Loans
Auxilo Reach: Mumbai, Pune, Ahmedabad, Delhi, Bangalore, Hyderabad, Chennai.
Job Description:
We are seeking a dynamic and results-oriented individual to join our team as a Customer Experience Manager. The successful candidate will be responsible for various aspects of the loan/product sales process, from client interactions to disbursement. If you are a proactive and customer-focused skilled with a keen interest in the financial services sector, we invite you to apply.

Key Responsibilities:
1. Client Meetings:
- Meet with prospective clients (In office) to discuss and understand their financial needs.
- Effectively communicate the details and intricacies of our loan and product offerings.
2. Documentation and System Entry:
- Collect all necessary information and documentation from clients.
- Ensure accurate and timely entry of client details into the system.
3. Query Handling:
- Address queries from both customers and the Credit team.
- Oversee the entire process from file login to disbursement, ensuring a smooth and productive




workflow.
4. Business Development:
- Collaborate with Relationship Channels to create avenues for business inflow.
- Participate in various campaigns and marketing activities to enhance brand visibility.
- Support Relationship Channels as required.
5. Achieving Business Targets:
- Meet allocated business targets based on assigned parameters.
- Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals.

Additional Incentives:
- Reimbursement of petrol and mobile expenses.
- Quarterly incentives based on performance.
Qualifications and Skills:
- Proven experience in sales or a related field.
- Excellent communication (Local state language is must) and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of financial products and services is a plus.
If you are passionate about sales, customer serv

📌 Customer Experience Manager (Mumbai)
🏢 Auxilo Finserve
📍 Mumbai