We are currently seeking a Systems Integration Senior Specialist - VDI to join our team in Noida, Uttar Pradesh, India.
Responsibilities
- Support on all escalated incidents from lower levels of support.
- Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
- Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
- Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
- Supports his/her team when technical issues rise in his/her scope of expertise.
- Develop repeatable standards and implementation processes to ensure product uniformity and quality
- Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
- Apply best practices, strategies, methodologies, and approaches to large scale projects
- Create and maintain support documentation, work instructions and knowledge base articles
- Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
- Is available and able to drive high severity incidents that occur within the scope of their role
- Participate in 24/7 on-call rotation
- Adhere to the Change Management and other ITIL processes.
- Accurate ticket documentation of the support request and troubleshooting steps taken
Required Skills
- 5+ years of IT infrastructure technical implementation experience required
- 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.
- Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred).
- 3+ years of experience with Azure Virtual Desktop.
- Basic knowledge of storage subsystems.
- Server hardware fundamentals
- Basic technical knowledge on on-pre
📌 Systems Integration Senior Specialist (Noida)
🏢 NTT DATA Business Solutions
📍 Noida
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