Job Summary

We are currently seeking a Helpdesk Senior Associate - Mac Support to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).

Requirements
- Helpdesk Senior Associate at Grade-5 position in Service Desk
- Must be a Graduate. B. Tech/B. E or any other technical degree preferred
- Valuable communication skills with a minimum of 1 year of international calling experience
- Good comprehension writing skills.
- Must possess excellent customer handling skills
- It should be comfortable to work in rotational shift with 24x7 support window
- Familiarity with latest macOS
- Experience in handling Apple workstations (MacBook, iMac etc.)
- Experience in supporting Apple device (MacBook, iMac).

Job Description
- Provide L2 with technical guidance in activities associated with identification,



prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures.
- Understanding on how MDM solutions (Jamf/Intune) work.
- Apple Device Support Certification (Added advantage).
- Familiarity with Jamf Pro (Added advantage)

📌 Helpdesk Senior Associate (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru